What shipping options do I have?
We offer Standard and Instore Pickup Options.
Standard Ground All our orders go through USPS, It can take up to 2-14 business days.
Instore Pickup: Once an order is fulfilled the customer has 3 days to pick up the order. On the 4th day the customer will be charged shipping and orders are shipped using standard shipping that day.
How do I calculate my shipping and handling costs?
In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping. Orders placed out of area/state and selected instore pickup will be contacted to verify pickup in 3 days.
What are the Shipping Costs?
Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization. This excludes Holidays and Weekends. Choosing Express shipping minimizes delivery days, not order processing days.
We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.
In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST.
How long does it take to process orders?
Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.
Tracking your order
You will receive a tracking # for your order in your shipping confirmation email.
Please review the following information regarding when you can expect your order.
- Standard Ground: After your order is shipped out, you should receive your order within 2-14 business days.
- Instore Pickup: Once you receive a email that your order has been fulfilled you can head to the store to collect your order.
Please be advised that certain mail carriers do not include weekends or holidays as ship dates.